Terms Of Service

Last updated: [12.04.2025]

OVERVIEW

This website is operated by Heartless Castles. Throughout the site, the terms “we”, “us” and “our” refer to Heartless Castles. We offer this website, including all information, tools, and services available from this site, to you—the user—conditioned upon your acceptance of all terms, conditions, and policies stated here.

By accessing our website or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

If you do not agree to these Terms, you may not access the website or use any services.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to offer and sell our products to you.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your jurisdiction or have given us consent to allow any of your minor dependents to use this site.

You agree not to use our services for any unlawful or unauthorized purpose or violate any applicable laws, including copyright regulations. Transmission of any malware, destructive code, or violation of any clause in these Terms will result in immediate termination of your access.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
Non-credit card information may be transferred unencrypted across networks. Credit card data is always encrypted during transmission.
You may not reproduce, duplicate, copy, sell, or exploit any part of the Service or website without written permission from us.

SECTION 3 – ACCURACY OF INFORMATION

We are not responsible if information on the site is inaccurate, incomplete, or not current. It is provided for general information only.
We reserve the right to modify content at any time but are not obligated to update information regularly. You agree it is your responsibility to monitor changes.

SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES

Prices are subject to change without notice.
We may modify or discontinue the Service at any time without liability.

SECTION 5 – PRODUCTS OR SERVICES

Some items may be available exclusively online and in limited quantities. Return and exchange terms are outlined in our Refund Policy.
We strive for accurate product visuals, but color displays may vary by device.
We reserve the right to limit sales, cancel orders, or discontinue any product or service at any time. We do not guarantee product quality will meet expectations.

SECTION 6 – BILLING & ACCOUNT INFORMATION

We reserve the right to cancel or limit orders per person, household, or order. This includes multiple orders using the same account, card, or address.
You agree to provide current and accurate billing and account information and update it as needed.

See full Refund Policy for more.

SECTION 7 – OPTIONAL TOOLS

Third-party tools may be provided “as is” without any warranties or oversight. Your use of such tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

We are not responsible for third-party content, websites, or transactions. Review their policies before engaging.

SECTION 9 – USER FEEDBACK & SUBMISSIONS

If you send us creative suggestions (with or without a request), you agree we may use them freely. We are not obligated to compensate, respond, or keep them confidential.

You agree that your comments will not violate any rights, contain unlawful content, or malware. You may not mislead us or impersonate others. You are solely responsible for your submissions.

SECTION 10 – PERSONAL INFORMATION

Submission of personal data is governed by our Privacy Policy.

SECTION 11 – ERRORS & INACCURACIES

Occasional typos, outdated info, or omissions may appear. We reserve the right to correct these without notice, even after orders are placed.

We are not required to update site info unless legally mandated.

SECTION 12 – PROHIBITED USES

You may not use this site or its content for:

  • illegal purposes;

  • harassment, abuse, or discrimination;

  • submitting false information;

  • spreading malware;

  • interfering with security or scraping content.

Violation of these prohibitions may result in immediate termination.

SECTION 13 – WARRANTIES & LIMITATION OF LIABILITY

The service and products are provided “as is” and “as available”. We do not guarantee error-free or uninterrupted service.
Heartless Castles is not liable for any direct, indirect, incidental, or consequential damages, including loss of data or profits.

In jurisdictions that do not allow certain limitations, our liability shall be limited to the maximum permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Heartless Castles and its affiliates from any claim arising from your breach of these Terms or law violations.

SECTION 15 – SEVERABILITY

If any provision is found unlawful or unenforceable, it shall not affect the enforceability of the remaining provisions.

SECTION 16 – TERMINATION

Either party may terminate this agreement at any time. Upon termination, you remain liable for all due amounts.
We may also terminate your access without notice if you breach any part of these Terms.

SECTION 17 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us.
Any failure to enforce a provision is not a waiver of our rights.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of the Republic of Estonia.
Any disputes shall be resolved in the courts of Estonia.

SECTION 19 – CHANGES TO TERMS

We may update these Terms at any time. It is your responsibility to check this page periodically. Continued use of the website means you accept the changes.

SECTION 20 – CONTACT INFORMATION

For questions regarding these Terms, please contact us:

Heartless Castles 
Email: heartlesscastles.mgmt@gmail.com
Address: Mõisa 3, 21006 Narva, Estonia